Privacy Policy

At Sylk, your privacy matters to us. The following explains how we collect, use, and protect your information.

  • We may collect personal information such as your name, email address, phone number, and appointment details when you book services or contact us.

  • We use your information to: Schedule and manage appointments, communicate with you about bookings, reminders, and updates, provide customer support, and improve our services.

  • By providing your phone number, you consent to receive text messages related to your appointments, reminders, and account updates. Message frequency may vary. Message and data rates may apply.

  • We do not sell, rent, or share your personal information (including mobile phone numbers) with third parties or affiliates for marketing or promotional purposes. Your information is only shared when necessary to provide services (such as booking platforms or payment processors).

  • We take reasonable steps to protect your personal information from unauthorized access or disclosure. You may request access, updates, or deletion of your personal information at any time by contacting us.

Effective as of February 16, 2026

If we receive or maintain records regarding substance use disorder (SUD) treatment, those records are subject to heightened confidentiality protections under 42 CFR Part 2 and will not be disclosed in legal proceedings without your specific written consent or a court order.

Information disclosed pursuant to your authorization may be subject to redisclosure by the recipient and may no longer be protected by the HIPAA Privacy Rule. We will not use or disclose sensitive records in civil, criminal, administrative, or legislative proceedings against you unless you provide written consent or a court order is issued.

If we use your protected health information for fundraising purposes, you have a clear and conspicuous right to opt out of such communications.